All About Carolina Rustica Inc.




Carolina Rustica

Carolina Rustica is a 13-year old company that has has grown through the years by offering an honest, customer-focused approach to selling fine North Carolina furniture, lighting and mattresses. We operate a large retail store in Concord, NC and a website. We operate them together as one business and serve customers all across the country. Our philosophy is to be as transparent as possible to our customers and our manufacturing partners. We want you to know who we are and how we operate to increase your confidence in buying from us...after all, furniture is a big investment and you should be comfortable with your purchase. Its going to be in your home a long time, and so will the memory of the buying experience. We are very proud of our retail store growth, having doubled our floor space every two years. 13 years ago, we started with a small 500 square foot booth in an antique mall. Now, we have over 20,000 square feet to showcase over 100 furniture, lighting, and mattress manufacturers.



April 2013: The Carolina Rustica/US-Mattress.com Gallery in North Carolina is now stocked with Inventory!
How excited are we, now that our US-Mattress.com Showroom is now almost complete! With lots of support from headquarters in Brighton (MI), we've been able to totally re-make Gallery I into the first North Carolina showroom of our parent company, who happens to be the largest online retailer of premium mattresses. You can now find Sealy, Serta, Tempur-Pedic, Stearns & Foster, and Simmons mattresses all neatly displayed in our spacious gallery. We've got all of our floor models with complete information, including the famous US-Mattress Comfort Scale, which has set the industry standard in determining the perfect mattress for how you live and how you sleep. Come on in lay down for a while!


March 2013: Carolina Rustica Opens Gallery III and the first US-Mattress.com Gallery in North Carolina
In March, Carolina Rustica continued its gallery expansion in Gibson Mills (Concord) by opening the very first US-Mattress.com sleep gallery. We are extremely excited to be showcasing the best selections from our parent company, Mattress USA, featuring Serta, Sealy, Simmons, Tempurpedic, Stearns & Foster and more. You will find the same outstanding prices and product knowledge that has made US-Mattress.com the "go to" site online for all mattress purchases. We also expanded our furniture gallery by opening Gallery III, which features some of the best American-made furniture available today, from Century, Habersham, Hickory White, Kincaid, Cambridge Mills, Bradington-Young, Fairmont Designs, and others. This 8,000 square foot gallery also features a home office and entertainment display area as well as our first juvenile gallery, with Universal Smartstuff, American Drew, Paula Deen Kids, and more.


October 2012: Carolina Rustica becomes part of the Mattress USA family
On October 1, Carolina Rustica became part of Mattress USA, based in Brighton, Michigan. This dynamic, growing company operates several retail stores in Michigan as well as one the country's most active websites for mattresses, featuring Serta, Sealy, Stearns & Foster and many more. The company operates Carolina Rustica as a stand-alone division, but supports it with administrative and operational infrastructure. This also allows us to offer our customers access to these great mattress and bedding lines with great pricing and the outstanding customer service we are known for.


October 2011: Grand Opening of Gallery II

In the Fall of 2011, we opened Gallery II in our Gibson Mill location. This is a premiere, designer-oriented space that presents our high-end North Carolina lines as Century, Lexington Home Brands, Bob Timberlake, Bernhardt Furniture, Hickory White, Schnadig, and Habersham (GA). This beautiful furniture is accented by lighting from Currey and Company, Fine Art Lamps and Golden Lighting. Come visit us to see and touch these wonderful new products and meet with our designers to find that perfect piece or to create the exact item that will complete the look that you're looking for. This space also features full interior design services, with our IDS-affiliated design team. We continue to add new mid to high-end furniture manufacturers and this space will allow us to display products from these manufacturers for you to come and see. We are proud to have recently added Bernhardt, Schnadig, Stanley and Habersham and there will be even more coming. Come visit us to see and touch these wonderful new products and meet with our designers to find that perfect piece or to create the exact item that will complete the look that you're looking for.

A Little History
For five years, we ran a successful retail furniture and gift gallery in Charlotte, NC. Opened in 1996, Himal Home Gallery featured one-of-a-kind rustic and provincial home furnishings from near and far. The award-winning gallery presented a rich blend of hand-crafted furniture, decorative and practical home items. Hand forged iron furniture, such as canopy beds and sleigh beds, featured prominently in our store, and soon became a best-selling line. In 1997, Himal Home Gallery went online and presented an array of best-selling home accent items to internet buyers. It quickly became apparent that the demand for quality wrought-iron furniture was much greater than we anticipated. Carolina Rustica was our response to this demand. In 2000, we relocated our Charlotte store and relaunched as Carolina Rustica, and we have been growing nonstop ever since, with over 20,000 square feet of showroom display in our Gibson Mills location. In 2012, we became part of the Mattress USA family (based in Brighton, MI), and we are proud to offer their complete line of mattress manufacturers.

Starting with iron beds and furniture, we grew the business with fine suppliers like Charleston Forge, Lexington Home Brands, Century Furniture, and more. At the same time, we added complimentary lighting lines such as Hubbardton Forge, Hinkley Lighting, Currey and Company, Fine Art Lamps, Minka Lavery, and more. We now proudly represent over 100 lines of furniture, upholstery, mattresses, lighting, and ceiling fans. Our most recent additions include AICO Furniture, Bernhardt Furniture, Hooker Furniture, Schnadig Furniture, Century Furniture, Habersham Furniture, Stanley Furniture and Hickory White. We have received significant press coverage over the last few years with regards to our small-business growth, our use of technology, and our blending of a brick-and-mortar store with our web business. Read more about our press.

YouTube: Google Case Study on Carolina Rustica

Carolina Rustica was honored to be chosen by Google to be the subject of a Google feature in which select businesses were profiled due to their success using Google Adwords.

This video really captures the essence of Carolina Rustica, right down to the parrot.

If you have any questions about current products in stock or if you need verbal directions, please don't hesitate to call us toll free at 800-205-7819. You can find some great deals on in-store inventory in our Clearance section. We have also added an adjacent warehouse space to accommodate the growth we have experienced over the last 2 years, as well as a brand new 5,000 gallery space set to open in October 2011. This warehouse has made a significant difference in allowing us to stock more products and decrease lead times. Purchases made both at our retail store and through our web site may be personally delivered within a 150 mile radius (approximately).

We have included a quick tour of our showroom below, which features furniture from Century, Lexington, and many more.



Why Buy from Carolina Rustica?
Over the sixteen years we have been in continuous operation, we have developed an outstanding portolio of leading manufacturers in the field of home furnishings and accents. We feel truly proud and honored to represent this collection of suppliers, such as Kincaid, Hooker Furniture, Century Furniture, Lexington Home Brands, Johnston Casuals, Charleston Forge, Hickory White, Hekman, Wesley Allen, Hubbardton Forge, Currey and Company, Bauer Furniture and many more. It is our belief that you will find no finer furnishings or lighting anywhere at a better price.


A+ Rating from the BBBBetter Business Bureau
Our focus is on customers across the country who are searching for the highest-quality furniture and lighting available. We strive to make your purchase as easy as possible, from our great customerservice staff to our product guarantees. We want to provide you with as much information as possible before your purchase. An educated customer is a happy customer, after all. Please take a look at some of our Customer Testimonials as well as our Customer Service Policies to see how this ethos is put into action. You can also check our Customer Ratings on ResellerRatings.com, or Google Customer Reviews. Hopefully, through these reviews and testimonials, you can see that we are an organization completely committed to the customer.

We are also fervent believers in protecting your personal information. You can see our privacy policy and other information on the measures we go to protect your information and destroy or secure information relating to purchases. We have the strictest policies and procedures in place, more so than companies much larger than us, to ensure that your information is safe with us. We are periodically audited to assure that we are in compliance with best practices, as determined by our financial partners.
Read more reviews of Carolina Rustica products and customer service at the following websites:

Google Local
Yelp
Reseller Ratings
Epinions
Price Grabber
City Search
Merchant Circle
 


How to Contact Us

We offer easy access to customer service, telephone ordering and information about your order.

 

Carolina Rustica Retail Store
Monday - Friday 9 am - 6 pm EST
Saturday 10 am - 5:30 pm EST
Sunday Closed
Call 800-205-7819 or 704-788-3952

Or Visit Us in Person (click for directions)
Carolina Rustica
325 McGill Ave, Suite 175
Concord, NC 28027

 

Carolina Rustica Customer Service
Call 800-528-7173
Monday - Friday: 9 am to 6 pm EST
Saturday: 10 am to 6 pm EST
Sunday: Closed

 


 

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Thanks for visiting Carolina Rustica....we truly appreciate your business and value your feedback as a customer.