Casablanca FAQs
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The Casablanca Difference: Quality in Every Detail Casablanca stands alone in its approach to the design, engineering and manufacturing of ceiling fans. Every detail is given meticulous attention from design, to components and manufacturing, to ease of installation. Casablanca's attention to detail adds value to every fan, providing unprecedented performance for the life of your investment. |
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Q. How do I contact Casablanca?
A. Via Mail: Casablanca Fan Co., 761 Corporate Center Drive, Pomona, CA 91768. Or by telephone, toll free, at: 888-227-2178.
Q. Can I buy factory direct from Casablanca?
A. No, Casablanca Fan Co. does not sell directly to the public. Please feel free to visit your nearest Authorized Casablanca Dealer to locate one near you, click here or call toll free 888-227-2178.
Q. How can I get the free Casablanca product brochure?
A. Fill out the Brochure Request form online, or call toll free 888-227-2178.
Q. Where can I find a list of local Authorized Casablanca Dealers?
A. Refer to our Dealers section, or call toll free 888-227-2178.
Q. Where can I have my fan repaired or purchase parts?
A. Call 888-227-2178 for a list of your local Authorized Service Centers, or Refer to our Dealer Locator section (Make sure to select Service Center in question 3) . Alternatively you can access the Casablanca Fan Repair web site: www.casablancafanrepair.com.
Q. What size fan should I buy?
A. A fan that is too big for your room may look awkward. A fan that is too small probably will not move enough air. Blade span is the key. Here are some basic recommendations:
• For rooms up to 225 square feet (15' x 15') and larger, use a fan with a blade span of 50", 52", 54", or 56".
• In rooms up to 144 square feet (12' x 12') we recommend fans with blade spans of 42" or 44".
• Smaller rooms up to 64 square feet (8' x 8') should use a fan with a 32" blade span.
Q. What size downrod will I need?
A. Please refer to this chart:
Q. What direction should my fan go for Summer or Winter?
A. Summer: Forward (Counter Clockwise) - Winter: Reverse (Clockwise).
Q. How do I talk with a technician about my ceiling fan?
A. Please call our Consumer Affairs Department toll free at 888-227-2178.
Q. Where do I find the model and serial number?
A. On fans built within the last two years, the model and serial number is typically located on the top of the fan body. For other models refer to the illustrations below:
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