Fine hand-crafted furniture, lighting, and kitchen accents direct from brand names you know and trust. We specialize in iron beds, baker's racks, barstools, butcher blocks, chandeliers, and ceiling fans
Please call us at 800-205-7819 with product or pricing questions or to check order status
Our Call Center Customer Service hours and our Store Hours are the same:
Monday - Friday 8:30 am - 6:30 pm EST
Saturday 10:00 am - 6:00 pm EST
Closed Sunday
Call 800-205-7819 or 704-788-3952
Our Customer Pledge
We want you to enjoy doing business with us and to be delighted with your product, plain and simple. Our policies are designed to be friendly to you and fair to both of us. We will always work with you, the customer, to make sure your experience with Carolina Rustica is a good one. We'd like nothing better than for you to tell other people about us!
Returns and Exchanges:
If you are not satisfied with your purchase, we will exchange the product or refund the cost of your purchase, not including freight costs. This includes your cost of shipping the return back to us. If you are exchanging an item, or returning one item that is part of a larger order, we will typically waive any kind of restocking fee. We may apply a restocking charge equivalent to 10% of the purchase price for returns of certain items that are not exchanges or part of a larger order. Some items, such as Clearance items and Custom items, are not eligible for returns. Returned beds may be charged a 25% restocking fee.
You need to obtain a Return Merchandise Authorization from Carolina Rustica before returning a product. You have up until 30 days from receipt of your order to request an RMA. You may obtain an RMA by contacting Customer Service by email at
or by telephone at 800-205-7819.
Products that you wish to exchange or return must be in original factory-new condition, and must include all packaging materials, and accessories. The RMA number must be written on the outside of the box otherwise we may refuse it. Please ship your order back to us via UPS if possible. Returns
should be sent to:
Carolina Rustica
325 McGill Ave, Suite 175
Concord, NC 28027
Attn: Returns Department
Tel. 704-788-3952
Please contact us beforehand if you have any questions as to whether or not your return is subject to a restocking fee.
If your item shipped via a truck line, you will be responsible for arranging and paying for return shipping. We can help you with this process, but in most cases, your actual costs of shipping back to us will be higher than your outbound shipping. This is because we do not charge you the full amount of our actual cost for outbound shipping.
Cancellation Policy 1. Products in stock:
If we are shipping from our existing inventory, you may cancel your order up until the day it ships with no penalty whatsoever. We will refund you the entire amount of your deposit.
2. Products shipping direct from the manufacturer:
When we order on your behalf from one of our manufacturers, we may be obligated to purchase the products ordered. If you cancel your order before it ships and we are able to cancel the order without penalty from our manufacturer, you will not be charged a restocking fee. If the order is in the process of shipping from our manufacturer, than our normal (potential) restocking fee may apply.
Credit Card Charges
When you order through our shopping cart or over the phone, in most cases you will be charged in full. We keep many of our products in stock and are able to ship out most within 10 days. However, some items with custom-ordered finishes or upgrades may take longer. We will always state the projected lead time on the product to prepare you for the anticipated wait. In some cases of long lead times or very large orders, you may request that your order be charged a 50% deposit instead of 100% in advance. Products from Charleston Forge, Palecek, Bauer, Lexington, Padma's Plantation, and Corsican are all eligible for a 50% deposit.
Damages / Defective Product
It is an unfortunate fact that, once in a great while, products may get damaged at the factory or in transit. If your order arrives and it there is obvious, visible damage, please refuse shipment and notify us immediately. Do not accept or sign for the shipment. We will have the manufacturer send a replacement and we will handle the shipping issues on our end. Typically, these replacement orders take much less time than the original order.
If you find your product has been damaged after you unpack it, please notify us and we will issue a call tag or pick up order. We will have the manufacturer send a replacement. You will pay no additional freight either way. Again, we will have the manufacturer send a replacement and we will handle the shipping issues on our end. Typically, these replacement orders take much less time than the original order.
If none of your questions are answered on our site, please call us at 800-205-7819. Please call if you have any questions relating to in-stock inventory or store hours and directions.
Use of this Web Site: Boring Legal Stuff
Your use of our web site constitutes your agreement to be bound by the following terms and conditions related to the use of the Web site. These terms and conditions are subject to change from to time to time without prior notice. Your use of the Web site constitutes your agreement to be bound by the changed terms and conditions. You should review these terms and conditions each time you log on to our Web site
Content
Here at Carolina Rustica, we make every effort to insure that the content on our site is current. However, we have many suppliers and thousands of products online, and it can be difficult getting current information from our suppliers. We cannot guarantee that the information contained on this website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. Carolina Rustica reserves the right to correct any error, inaccuracy or omission or to change or update the information contained on our site without prior notice to you and without liability to you. Further, Carolina Rustica reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission,
whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, Carolina Rustica shall promptly issue a credit to your credit card.
Please be aware that we present our content 'as is'. When an item featured on Carolina Rustica is no longer in stock, we make every attempt to remove that item from the Site in a timely manner. Additionally, some items may have longer lead times than initially estimated. This may be due to manufacturers' import schedules, pre-existing backorders, etc. Our estimate of lead times are just an estimate and does not imply a legal obligation to deliver within a certain time frame.
Indemnity
Carolina Rustica Inc. makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site. Under no circumstance is Carolina Rustica Inc. liable for any damage of any kind arising from the use of this site, including but not limited to, direct or indirect, incidental, punitive, and consequential damages. By using this site, you agree to defend, indemnify and hold Carolina Rustica Inc harmless from and against any and all claims, damages, costs and expenses, including attorney's fees arising from or related to your use of this Website
Governing Law
Orders placed with Carolina Rustica construe contracts governed by, and in accordance with, the substantive laws of the State of North Carolina.
