Shipping Information for Carolina Rustica
Our priority is to have your order ship in a safe and timely manner. Please read these details on how how we handle shipping your lighting or furniture.
Free Shipping Requirements
All lighting, ceiling fans and most home accents qualify for Free Shipping with the only restrictions being shipments to APO's, Alaska, Hawaii, and Puerto Rico. The product page will have information as to how the item ships and whether or not it is indeed free shipping. Shipping costs for those items that are not Free Shipping are calculated automatically upon checkout. If you add an item in your cart that does not qualify for free shipping, along with an item that does ship free, you will only be subject to one shipping charge. We use UPS ground service unless you contract with us for a higher level of service. Standard UPS shipping procedures apply for our shipments. We do not ship COD.
Orders over $2,000 Ship Free Freight with only a few exceptions. Lexington, Century, Hekman, Hooker, Kincaid, AICO, Hickory White, and some other high-end manufacturers are typically shipped by inside, white-glove delivery service. You will be told when you order over the phone whether an item qualifies for inside delivery or not. Orders under $2,000 may be shipped via White Glove Moving Service, or via common carrier (curbside delivery). Most of our iron manufacturers such as Wesley Allen, Charleston Forge, Johnston Casuals, and Stone County Ironworks ship via common carrier.
Return Policy
We have a hassle-free, no restocking fee policy. If you are not satisfied with your purchase, we will exchange the product or refund the cost of your purchase. However, you will be responsible for paying back the outbound shipping to you and the cost of returning the product to us. In other words, Free Shipping only applies if you keep your order. We may apply a restocking charge equivalent to 10% of the purchase price for returns of custom-ordered items. Clearance items are not eligible for returns. Click here for information on obtaining a Return Merchandise Authorization, required to process your return.
Truck Line Service Levels
If you have ordered a large furniture item, you should be prepared for a vehicle of considerable size arriving at your residence. If you think there may be a problem with shipping access, please notify us when you place your order. You, or someone acting on your behalf, must be at the shipment address to receive and sign for the delivery. Freight will always be shipped pre-paid, meaning you do not have to pay anything to the freight company. "Curbside Only" deliveries require you to bring the item into your house yourself. The driver will not go up stairs or elevators and will not assemble anything unless you specifically contract with us for an upgraded service. If you ask the driver to bring your product into your home, and we are invoiced for that extra service, we will charge you the exact amount that the additional service cost us.
Shipping Restrictions and Exceptions:
We ship via UPS to Alaska, Hawaii, Puerto Rico, or Canada. Shipments to these locations do not go free freight. At this time, we are not able to ship to APO's due to damages. Even if you are not charged shipping at checkout, a customer service representative will call you to arrange additional payment. We only charge our actual cost. We also ship internationally. Please contact us for details at 800-205-7819.
Shipping Damages
Once in a great while, products may get damaged in transit. If your order arrives and there is visible damage to one or more of the boxes, please refuse receipt of those boxes and notify us immediately. You will not be held responsible for any damages, but signing that a box was received damage helps us immensely in the claims process. We will have the manufacturer send a replacement and we will handle the shipping issues on our end.
For local North Carolina deliveries, please call our store at 800-205-7819
Shipments to Canada:
Lead Times
We are happy to ship to all Canadian provinces through our selected shipping partners. Please note that lead times posted on our website are for orders shipping within the United States. Orders shipping to Canada will increase transit time due to customs inspection, product availability, and the distances involved.
Shipping Costs
Currently, we do not automatically calculate shipping to your Canadian address on our shopping cart. To get a shipping quote and estimated lead time, please call us at 800-205-7819 for this information.
Taxes & Duties
We are a registered non-resident importer in Canada. This allows us to simplify the purchasing process for our Canadian customers, reduce delays at the border, and prevent unexpected charges at the time of delivery. GST, duty and brokerage fees are paid at the time of purchase for all orders shipping to Canada. All paperwork will be handled by us, and the GST will be remitted for you to the Canadian government. Additionally, we will collect and remit PST for the provinces of Nova Scotia, New Brunswick, and Newfoundland to further simplify your shopping experience. Please note, if you live outside of Nova Scotia, New Brunswick, and Newfoundland you are responsible for remitting any additional taxes that your provinces may collect. Currently, we do not automatically calculate shipping to Canada on our shopping cart, so in order to get these rates, contact us for details at 800-205-7819. All pricing is quoted in US Dollars.
Returns
Unless otherwise noted, we accept returns on all orders that ship to Canada. All orders fall under our Standard Return Policy . Please note: duties and GST will be refunded, however, all actual shipping costs and brokerage fees are non-refundable.
Local Shipping Charges
Our Free Shipping policies apply to local deliveries as well. If you order online and pick up from our store, shipping charges will be waived, but we will charge you NC state sales tax.
