Thank you for your inquiry and prompt attention to our questions. It is a pleasure to buy from a company that is truly committed to quality and customer care. Too much of marketing these days is just empty rhetoric. They talk the talk, but don't walk the walk.
To all at Carolina Rustica:
I received my umbrella stand yesterday, and I'm very pleased with the quality and style. I'd also like to express my appreciation to all who were involved in expediting my order to reach me by this date. My husband and I are celebrating our 6th wedding anniversary on Sunday. According to the Almanac, the traditional gift for 6th wedding anniversaries is something made of wood, and the modern gift is something made of iron. My husband has a small collection of hiking staffs and decorative canes, so for his gift, I got him a new hiking staff (wood) and the umbrella stand (iron) to keep his collection. Thank you again. I've already told many of my friends, family & coworkers of your cooperation, and will continue to do so.
I just wanted to take a minute to thank you for helping me get my dream bed! The entire experience was a pleasure, and the quality of the bed is wonderful. When I first visited your website, I had some questions, and called your toll free number. Bonnie helped me, and was very patient. She seemed as excited as I was to be ordering a new bed. My husband wanted me to go get a frame from the local discount store, but we waited for your frame, and boy, was I glad. I was not expecting such good quality. It was a breeze to put together, and my husband was pleased that we waited....My next purchase will be a hanging pot rack, and I am looking forward to doing business with you again. Thanks for everything!
I just wanted to let Carolina Rustica know that the Oak Leaf bed arrived safe and sound yesterday. I set it up, and it looks beautiful. The copper accents on the leaves look great! Thanks for your help and attention. I am really happy with the bed! Feel free to use me as a reference. I was very happy with the way you handled everything--from ordering the bed, to accommodating my vacation schedule, to the quality of the work. Thanks again.
Richard, thanks so much for your help with this order. The lamp arrived sooner than expected! What a pleasant surprise! It's even better than we hoped it would be, which doesn't happen often.
Thanks so much for all your help with the mission bed that I purchased for my daughter's bedroom. We set the bed up while our daughter was at the movies...she came home and was so excited when she saw that she actually had a 'cool' headboard. It's very hard to find something that is acceptable to a teenager. My husband and I were very pleased with the quality and workmanship of the iron bed.
I just ordered the (Gourmet) pot rack from you yesterday...I appreciated very much Bonnie's kindness and help over the telephone. The website, as I mentioned to Bonnie, is great! Very professional and easy to use with the detailed pictures. I didn't realize how many styles of pot racks there are. I must have spent over an hour just on your website looking at each one.
I just want to tell you that it was a pleasure doing business with a company who is so efficient and actually cares about their services and products. The tables are beautiful. I was so surprised to get a call after the fact showing concerned that we did in fact receive our shipment. Again, I wish there were other businesses like yours. It is so hard to find companies that care about the customer anymore. Thank you for being a model for other businesses.
I just wanted to let you know that my leaf tables arrived today. I love them. The craftsmanship and quality are outstanding. When I ordered the tables, you said that they would be shipped in 4 to 6 weeks. I received your phone call exactly 4 weeks later to tell me that the tables had been shipped. The trucking company was very cooperative and agreed to hold the tables for an extra 4 days until I was on vacation. That saved me from taking a day off from work. It has been a pleasure doing business with you.
I received the order Friday... and I do love it! Thank you for responding so quickly.
I received the wine rack the other day, and it is beautiful! Thanks for your guidance and good follow up.
I have never purchased a bed online, and did a lot of research before buying from Carolina Rustica, but I took a 'leap of faith' and did. Not only was the shipping an awesome deal, but the service throughout the process was great! I was called to authorize, and to be aware of ship date. Then a final call to see if everything was working well, and if the shipping company met my expectations. Great company to work with, if anyone hesitates purchasing from Carolina Rustica, I would hope that they can rest assured. The same products featured at other web sites not only are priced higher, but shipping charges are enormous too! The customer service is SUPERB! Bravo Carolina Rustica!
A Satisfied Customer
Thanks for letting me know about the shipment timing. Your follow-up after receipt of my order has been exceptional. I appreciated getting the catalog as well. It is a pleasure to encounter such good customer service. I look forward to receiving the blanket stand.
My order has arrived safely and I am very pleased with the quality and looks of everything. Thank you for making this an easy task of doing my furniture shopping!
Thank you for such personal attention! The shelves look great. All of my friends are sharing the catalog. I have a feeling you will get more orders.
Thank you so much, Richard. This is very reassuring -- I look forward to giving that beautiful clock to my helpful colleague. I must say, so far you have provided the best customer service I have encountered, on the web or off! Best wishes