My wife Joyce & I just today received our order from you of our Charleston Forge Blackberry Road Bakers Rack. It arrived a week earlier than we expected. Thank you. It is just beautiful and fits the space as if made just for us.
Thanks for providing quality products and excellent service.
James & Joyce R.
Thank you so much for all your help. It is much appreciated.... You have really shown what true customer service is, and I hope you will foward this on to your supervisor. You deserve a huge congratulations on how you handled this situation. You were very thoughtful, considerate and business like. That kind of service is difficult to find now, actually it's quite the contrary most of the time. Seems whenever something goes wrong no one wants to help. But you really came through with this.
Thanks very much,
Thank you so much for your great customer service and quick delivery. I could not believe that is came in less than two weeks after I ordered it. I love my new bed. This is the first time I have ever purchased a piece of furniture just from a picture and let me tell you, I was not disappointed! It is so beautiful! The quality of the Wesley Allen bed is apparent. Thanks again and I will be back!
I just wanted to take a moment to say thanks for great service. From our first contact with your customer service representative, Mandi, our shopping experience was very pleasant. She was excellent and handled our order very professionally. Our order arrived in just a few days, far ahead of our expectations. We will not hesitate to use your company again or to recommend you to our friends. This is what service should be.
We wanted to let you know that our bed arrived yesterday (2 days early)! We could not be more pleased with our bed. It is much more beautiful that we expected - and my husband said that the bed is extremely sturdy and was not difficult to assemble at all. Your customer service was also extremely pleasant and helpful. I can assure you that we will be back to your site whenever we need additional furniture.
Thank you for helping us to create an incredibly elegant and comfortable bedroom.
Susan & Mark S.
Thank you very much for your speedy handling of my complaint. Kudos to Megan R. for her professionalism and for resolving the problem to my full satisfaction. I will not hesitate to shop at Carolina Rustica in the future and will certainly recommend you to others.
I would certainly like the 'public' to know how wonderful it is to deal with Carolina Rustica.
In August I placed an order for a Currey & Company lamp, Item #6234 Saturn TL with shade. Once I received it, it broke whiile I was screwing the finial onto the lamp. When I called your company to order another lamp, I was treated with such concern by Richard, asking me whether I had been cut, whether I was all right. He was most helpful and gracious. When I asked how much I owed, he said it would be free of charge.
I had asked Richard whether I could send back the base and electrical long stem (I don't know the correct word) and have you replace the glass bowl of the lamp. He said a new lamp would be sent out free of charge.
I have dealt with Keila when placing the order, Richard when calling to order a second lamp and Megan to question the delivery date of the second lamp you were sending out to me. Each of the people with whom I spoke was courteous, friendly and extremely helpful. What a pleasure dealing with them.
Your company was so very gracious in replacing the original lamp free of charge to me, and I want you to know how very much I appreciate your generosity.
Again, my thanks to you.
Our light arrived safe and sound and on time/ahead of schedule! I was very impressed with the ABF shipping service, your speed and prices! Keep up the great work. I won't hesitate to recommend you! It is a pleasure to do business with a company who does such a great job for such reasonable prices. And I loved the free shipping!!
Hi, I have received the 2 beds and they are very nice! Thanks so much for being on top of the order and making it all happen without any problems!
Thanks for goin' the extra mile for me. You made my wife very happy!
I wanted to thank Vicki in Customer Service for first of all helping me order my two Wesley Allen Iron Beds. The estimated delivery was 4 weeks ~ wahoo 2 1/2 weeks later.......the beds came early. UPS called and they thought I had to pay freight. With one quick call to Vicki, all was taken care of. In fact the UPS man agreed that it was the fastest customer service he had ever seen and he has been working for them for 20+ years. That alone speaks volumes! It took around 5 minutes to clear it all up. Now for the beds....both beautiful, high quality and great accents to our home. The pictures online did not do them justice. I'm glad I went and looked at them locally first. Thanks again!
- Vicki A.
I ordered my item on Sunday on the internet and it was at my house by Wednesday. That was unbelievable. I've ordered many things on the internet and have never gotten this service. Thank you for being a great company. You have my business for now and ever. I gave your printout to a friend and told her to buy with confidence. The quality of your wall racks are second to none.
Today, (one day early) my Bookcase arrived! My husband was very skeptical when I ordered a piece of furniture from the internet. But, when we took the packing material away, we were both SO EXCITED AND PLEASED! The picture on the internet did not do it justice. It truly is a wonderful piece! And, it fits perfectly - just where we wanted it to go! We are very happy and more than content! We will be happy to tell all our Texas friends about your wonderful website and products. Thank you so much.
I want to express my appreciation for the excellent fast service and beautiful chandelier. It has arrived and meets all expectations.
I just wanted to drop a line to say that your customer service is fantastic. My sister (not that you will remember my order from before Christmas) called to exchange the original cutting board for a grooved board, and found the company very receptive and quick to make the change she requested, even picking up the original board at your cost. My own experience in ordering the gift was very positive. The order-taker was very helpful about letting me know what the board was in detail, and on shipping topics too. All in all, ordering from Carolina Rustica was a very positive experience, and I hope to order from you again.
I just wanted to thank everyone at Carolina Rustica for all of the help in cancelling my order that I made through Amazon and allowing me to come into your store while I was visiting my daughter in Concord over the holiday. You have a lovely store and the people in it on Saturday were very helpful and friendly. I will definitely do business with you again and probably direct rather than giving Amazon a piece of the pie! Good luck in your business!
Thank you for following up. I have been very happy with the products I have ordered from your company and the customer service has always been excellent. Carolina Rustica is one of the few internet companies that takes care of their customers. Thank you once again.