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Below you will find helpful information on Carolina Rustica's Shipping Policies and FAQs

Shipping – General Information

Lighting, ceiling fans and most home accents qualify for Free Shipping with some restrictions, such as shipments to Alaska, Hawaii, Puerto Rico, and Canada (More Info).

Orders over $2,000 Ship Free Freight with a few exceptions (More Info).

Shipping by UPS
We use UPS ground service unless you contract with us for a higher level of service. Standard UPS shipping procedures apply for our shipments. We do not ship COD and we are unable to ship to APO's at this time (More Info).

Shipping by Truck Line
Our fine furniture lines are shipped either by common carrier or white-glove delivery service. If you order over the phone, you will be told whether an item qualifies for white-glove delivery or not. Curbside delivery does not include inside delivery & set up, but you can upgrade to this service by calling our Customer Service Department (More Info).

Shipping Damages
Sadly once in a great while, products get damaged in transit. You will not be responsible for damages as long as you make a notation with the driver or refuse the shipment altogether. We will work with you to get a replacement item issued or repair the damaged item to your complete satisfaction (More info).

Return Policy
A: We have a hassle-free, no restocking fee policy. If you are not satisfied with your purchase, we will exchange the product or refund the cost of your purchase. However, Free Shipping only applies if you keep your order or exchange it, and you will be responsible for returning the product to us (More Info).

FAQ's

Q: Why do I have to call or email for prices?
A: Carolina Rustica is committed to our suppliers and we respect their marketing policies. The internet has changed the dynamics of furniture shopping, and many high-end manufacturers do not want prices shown to minimize the disruption to their valued dealer networks. As a stocking dealer as well as an online retailer, we appreciate the value these policies have in keeping a "level playing field" among all dealers. Please note that we can respond to email requests for pricing if you leave us your telephone contact information. We are unable to respond to quote requests in writing, due to these same manufacturer restrictions.

Q: Do you Price Match?
A: Here at Carolina Rustica, we pride ourselves on offering a wide variety of high-end home furnishings and lighting at great prices and supported by outstanding customer service. However, recognize that we must always be competitive in order to win, and keep, your business. Therefore, we have implemented a Limited Price Match Guarantee, with some restrictions (More Info).

Q: Do you ship to Canada?
A: As a registered non-resident importer, we are happy to ship to all Canadian provinces. Taxes, duties, customs clearance and shipping charges are all prepaid through Carolina Rustica (More Info).

Q: What are Lead Times all about?
A: Lead times on our website are estimates based on the latest information given to us by our manufacturers. Orders can ship sooner or later based on a variety of factors, including manufacturer backorders, time of year, and your shipping destination (More Info).

Q: Why buy from Carolina Rustica?
A: Over the last 10 years, we have developed an outstanding portfolio of leading brands in furniture and lighting at the most competitive pricing anywhere. We back this up with outstanding customer service, supported by our A+ rating with the Better Business Bureau of the Southern Piedmont (More Info).