Carolina Rustica Return Policy
Returned or Refused Non-Damaged Orders
Our guarantee is simple, non-custom purchases are returnable for 7 days after you receive your order. Returned merchandise needs to be undamaged, in new and unused condition, and include original packaging materials and product literature. Returns are subject to a 25% restocking fee, outbound freight charges as well as return freight charges. Credit will be issued in 3-5 business days in the original payment method after we receive your returned merchandise in new, undamaged condition. Please note a credit card refund may take an additional 1-2 business days to be reflected on your account. If the item is large or oversized, you may contact us to schedule a return pick-up. You will be informed of incurred shipping fees via phone or email for approval of return before a pickup is scheduled. Custom ordered products (such as, but not limited to, Wesley Allen, Century, Hickory White, Habersham, Palliser, Uwharrie Chair, Meyda Tiffany, and all custom produced upholstery and case goods) are not returnable due to the specific nature of the product. Ready-to-Assemble (RTA) product that has been assembled, Clearance and Overstock Items are non-returnable. To process a return, please fill out the Return Furniture Form.
Non-Returnable Items and Final Sale
Custom ordered products (such as, but not limited to, Wesley Allen, Century, Hickory White, Habersham, Palliser, Uwharrie Chair, Meyda Tiffany, and all custom produced upholstery and case goods) are not returnable due to the specific nature of the product. Ready-to-Assemble (RTA) product that has been assembled, Clearance and Overstock Items.
Damaged and Defective Returns
In the event there is damage upon delivery, all details of the damage or defect need to be clearly noted on all copies of the Bill of Lading and/or Delivery Receipt upon your inspection during your delivery in order for us to assist you with a return or replacement. In addition, we must to be notified within 1 business day.
By signing for your delivery without noting the problem with your shipment on the delivery paperwork, you affirm your item was delivered to you with no damage or defect.
If your shipment is severely damaged, please refuse the shipment, note on the Bill of Lading (BOL) or shipping document "refused due to damage" and contact Customer Care immediately at 800-528-7173.
Damage or Defects found after Delivery and Inspection
If you inspect the shipment and there is not any noticeable damage, but you find concealed damage or defects after the carrier leaves: DO NOT discard any of the shipping boxes or packing materials, including the pallet the item may have been delivered with. DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage. DO NOT ship the item back to Carolina Rustica without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier's claims guidelines.
Immediately contact Carolina Rustica to report the situation. Include helpful details, such as package condition, how it was received (left at front door/signed for), and description of the damage. If possible, please take several pictures showing the affected area(s). We will work to resolve the issue and, in our sole discretion, we may either issue a replacement or authorize a return.